Over the last 12 months, ROSL has invested considerable resources in a digital transformation process. But what does this mean for ROSL, you, and the wider membership? Well, it means having the right technology and tools in place to better understand our member’s needs - from enquiry, to joining, to visiting the club, buying event tickets, or booking a bedroom.
The implementation of our new Membership Database will ensure a robust, integrated and secure data solution that will improve our business processes and provide a better service to members. By automating administratively heavy and time-consuming tasks, the system will allow our teams to spend more time focussed on member services and on recruiting new members from around the world.
The new system is now live and while many of the changes will be behind the scenes, you will notice some key difference to the Member Portal. Not only will it look a little more modern, you will experience many improvements to the functionality.
From your secure account page you will be able to do all the things you could before and much more:
- Renew your membership – by credit or debit card but you will also be able to set up a Direct Debit and renew in annual or monthly instalments
- Make a donation
- Book a room – with a simple-to- navigate and improved online booking form
- Request a reciprocal letter of introduction – for one of our 100 reciprocal clubs.
All of these activities will automatically update your membership record, and your account page will keep a full history of all your orders. Our priority for the launch is the membership renewal services, so our many members with a 1 January renewal date can be assured of a safe, secure, and speedy renewal process.
New Features will allow you to update your address, select your communication preferences and interests, so that you receive information about events, activities, and offers that are relevant to you.
Coming soon, additional Member Portal functions will be rolled out including new areas for branches and groups, allowing you to find out about events and activities going on in your area.
While we deal with the gradual migration from old to new, we will keep the old Members system active, but will not be making any further changes or updates.