Over the last 12 months, ROSL has invested considerable resource in a digital transformation process. But what does this mean for ROSL, you and the wider membership? Well, it means having the right technology and tools in place to understand and improve the membership journey from inquiry, to joining membership, to visiting the club, to buying event tickets, to booking a bedroom.
The implementation of our new Customer Relationship Management System (CRMS) this autumn will ensure a robust, integrated and secure data solution that will improve our business processes and provide a better service to members. By automating administratively heavy and timeconsuming data tasks, our teams can focus on member and ‘client account’ management – creating recruitment opportunities and benefits for all members.
What change will you see?
The new CRM system will be going live soon (keep an eye out for updates on the website and via our enewsletters) – and while much of the change will be behind the scenes, you will notice some key difference to the Member Portal. Not only will it look a little more modern, you will experience many improvements to the functionality. Your account: from your secure account page you will be able to do all the things you could before and much more:
- Renew your membership – by credit or debit card but you will also be able to set up a Direct Debit and renew in annual or monthly instalments.
- Make a donation – and select to Gift Aid your donation now and in the future.
- Book a room – with a simple to navigate and improved online booking form.
- Request a Reciprocal letter of introduction – for one of our 100 reciprocal clubs.
All of these transactions will update your membership record, and your account page will keep a full history of all your orders. Our priority for the launch is the membership renewal services, so our many members with a 1 January renewal date can be assured of a safe, secure and speedy renewal process.
New Features will allow you to update your address, select your communication preferences interests, so that you receive information about events, activities and offers that are relevant to you.
Coming soon: additional Member Portal functions will be rolled out including new areas for branches and groups, allowing for you to find out about events and activities going on in your area.
We need your help!