Over the last few months, members staying at the clubhouse have had the opportunity to either fill in out an online bedroom survey after their stay or complete comment cards after a visit to the clubhouse. We’ve been fascinated to find out your thoughts on bedrooms, breakfast and service here at ROSL.
The comments have been overwhelmingly positive from members, but the survey has been most useful in finding out about what we need to be doing more or less of. We’ve been listening and making changes to improve your stay / visit to the club. It was due to overwhelming member feedback that we relaxed the dress code to ensure a welcoming environment for all.
However, we know there is plenty of work still to do – and addressing heating and water pressure are the top of the list, along with ensuring a consistency in the service, facilities and breakfast. We hope you’ll see marked improvements in all these areas over the coming months. In the meantime we want you to continue to share your feedback. Please do take a few minutes to complete a comments card to drop into reception as you leave the club, or fill in the survey when you next stay.